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Returns

Our jewelry is created with the highest ethical standards and superior craftsmanship.  You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 14 day return + exchange policy.   All you have to do is pay for return shipping.  Here's how to start: 

 

Merchandise Must be Unworn

The item must be returned in its original, unworn condition within 14 days of the initial shipment.  Items that are special order, customized/engraved, vintage and or found, previously exchanged, or have been serviced by another party are not returnable or exchangeable.  Please note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.


Request a Return Authorization Number (RAN)

Send an email to returns@danawaldenjewelry.com with "CREATE A RETURN/EXCHANGE" in the subject line within 14 days of receiving your order.  Include details on why you would like a a return or exchange.  You will receive an RAN number within 24 hours, after which you may return your item.  Write this code on the bottom of your original invoice, to be included in your package.

 

Return your Order 

Your RAN number will be emailed back to you with shipping instructions. 

Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Dana Walden (FedEx® and UPS® will not insure merchandise over $500.)   

 

Please be sure to carefully enclose each piece in its original packaging with the proper padding.  Each piece must be returned with all of the original documentationWe will not be responsible for lost or damaged items during transit.  Please allow 3-5 business days after the receipt of your item for your return/exchange to be processed.

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